Returns Policy
At Wine and Books, we want all our customers to be satisfied with their purchases. If, for any reason, you are not completely satisfied with a product purchased from our website, we offer a 14-day return period from the date you receive your order.
Return Conditions
To be eligible for a return, the product must be in perfect condition, with no signs of use, damage or wear, and in its original packaging, including all original accessories and labels.
Return Process
To start the return process, please contact us and provide your order number, the name of the product to be returned and the reason for the return. Once we receive your return request, we will provide further instructions on how to proceed.
Return Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defect in the product. In that case, we will cover the return costs.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will advise you on how to proceed and arrange for a replacement or refund, according to your preference.
Refunds
Once we receive and inspect the returned product, we will process the refund. The refund will be issued to the original payment method used for the purchase, following approval of the return.
Order Cancellation and Contact
If you wish to cancel an order before it is shipped, please contact us as soon as possible. We will do our best to accommodate your request, provided that the order has not yet been processed or shipped. If you have any questions or need additional assistance with a return, please contact us.