Returns Policy
Find information about returns, damaged products and refunds for purchases made through Wine and Books.
Last updated: September 2026
Right of withdrawal
Where legally applicable to distance contracts with consumers, customers may exercise their right of withdrawal within the period established by applicable law.
Return conditions
Products should be appropriately stored and handled and, where applicable, returned with their associated items, accessories and packaging.
Exceptions
There are circumstances in which the right of withdrawal may not apply, particularly where expressly provided by law.
Damaged or incorrect products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible with your order details.
Refunds
Where a refund is due, it will be processed in accordance with the terms and time limits required by applicable law.
Requesting a return
To request a return, please use the contact methods available on the website and provide your order number and the products concerned.